MEDIA RELEASE

Hawaiian Airlines has announced the appointment of Bret Ranoa to the position of senior director – customer service initiatives.

In this role, he is responsible for developing strategies and initiatives that will advance Hawaiian Airlines’ excellence in customer service, and leading the customer service team in exploring new self-service opportunities that will enhance the airport check-in experience for customers.

A current customer service initiative that Ranoa manages is Hawaiian Airlines’ new luggage self-tagging service that was launched earlier this year.

“Bret’s background and experience will help us elevate the quality of our customer service department, and improve the experience for our customers as we continue to expand our business,” said Louis Saint-Cyr, Hawaiian Airlines vice president – customer service.

Ranoa has 20 years of sales and contract negotiation experience having worked at different telecommunication products and services companies in Hawaii and on the U.S. Mainland holding various sales, finance, business development and management positions.

He first joined Hawaiian Airlines in 2008 as category manager – strategic procurement before leaving to join Avaya’s sales and marketing team in 2010. Ranoa rejoined Hawaiian Airlines this year as senior director – customer service initiatives.

He holds a bachelor’s degree in business administration – management from San Jose State University.