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MEDIA RELEASE Hawaiian Airlines has announced the appointment of Bret Ranoa to the position of senior director – customer service initiatives. In this role, he is responsible for developing strategies and initiatives that will advance Hawaiian Airlines’ excellence in customer service, and leading the customer service team in exploring new self-service opportunities that will enhance […]

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MEDIA RELEASE Hawaiian Airlines has implemented luggage self-tagging at all check-in kiosks in its Honolulu International Airport ticket lobby, allowing customers to print their boarding passes and weigh and check their luggage seamlessly. Hawaiian is the first U.S. domestic carrier to move its main hub to a completely self-tagging environment. The company estimates that the […]

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MEDIA RELEASE Hawaiian Airlines has announced the appointment of Louis Saint-Cyr to the position of vice president of customer services. Saint-Cyr has served as Hawaiian’s vice president of inflight services since May 2004. In his new role, Saint-Cyr has management responsibility for the company’s largest employee group and the growth of Hawaiian’s airport operations system-wide. […]

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MEDIA RELEASE Hawaiian Airlines has announced Susan Manfredi has been appointed managing director of inflight services, a new position. With more than 20 years of experience in the airline industry, Manfredi brings considerable experience and knowledge to Hawaiian’s leadership team. She will be responsible for creating a supportive environment for Hawaiian’s 1,250 flight attendants while […]

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