Hawaii 24/7

To support East Hawai‘i residents who are affected by the lava eruptions, today Hawaiian Telcom enabled free High-Speed Internet service via WiFi at the Pāhoa Regional Community Center and Kea‘au Community Center. Both centers serve as emergency shelters for residents who were forced to evacuate their homes in Leilani Estates and Lanipuna Gardens in Puna. […]

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Emergency 911 Services have been restored to the Kona and Ka‘u districts.

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Hawaiian Telcom reports that telephone, internet, and cell phone services, including 911 services, have been restored for the areas of Pahala through Hawaiian Ocean View Estates up to Kailua-Kona.

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Hawaiian Telcom experienced a technical issue that intermittently impacted voice calls statewide, including calls to 911 from approximately 6 a.m. to 9 a.m. this morning. During this time, some voice calls did not go through and callers may have heard a fast busy or an “All circuits are busy” message. Internet and data services were […]

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Hawaiian Telcom officials report that the telephone communication system is currently experiencing difficulties and the disruption may affect the ability to place a call to the 911 system. Hawaiian Telecom technicians are currently troubleshooting the problem this disruption may also affects some cellular telephone services. For persons need an emergency assistance anywhere on the island […]

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At about 3:30 p.m. today, a break was discovered on Hawaiian Telcom’s fiber cable on Mamalahoa Highway near Hualalai Ranch. Technicians located the damaged cable in a remote wooded area that is full of trees. High winds are believed to have snapped the 36-pair fiber cable.

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Hawaiian Telcom technicians completed splicing more than 500 feet of fiber cable, restoring all services to impacted customers just before 7:30 p.m. tonight. Hawaiian Telcom again thanks its customers for their patience and understanding during this emergency service outage.

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Hawaiian Telcom restored service to more than 1,000 customers in the Puna District over the past two days, bringing the total number of customers out of service to about 500. Thousands of damaged wires needed to be spliced together.

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Hawaii Electric Light Company (HELCO) has announced that at approximately 5 p.m. an outage occurred on Middle Keei Road in Kona affecting 130 customers. The outage was caused by a motor vehicle crash that brought down one 40′ pole as well as damaging a guy pole and two spans of conductors. Hawaiian Tel and Oceanic […]

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MEDIA RELEASE FROM HAWAIIAN TELCOM Hawaiian Telcom to facilitate balance sheet restructuring through Chapter 11; Company operations to continue without interruption HONOLULU — Hawaiian Telcom Communications, Inc., announced Monday, Dec. 1 that to continue its balance sheet restructuring process and ensure the company’s long-term financial health, it has filed voluntary petitions for relief under Chapter […]

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