Categorized | Business, Energy

HELCO restores power to all customers on Hawaii Island


HILO, July 24, 2016 (5:45 p.m.) – Hawai‘i Electric Light has restored electric service to the remaining 100 customers in Hawaiian Paradise Park, Leilani Estates, Kapoho, Orchidland Estates, Honoka‘a, and Kailua-Kona who were impacted by high winds from Tropical Storm Darby.

Crews have been working around the clock since Friday to repair damage to utility poles and power lines that was caused primarily by fallen trees, tree branches, and tree bark contacting power lines.

Hawai‘i Electric Light cautions customers to be aware of potential scams targeting customers in the wake of Tropical Storm Darby. Some customers received such fraudulent calls after Tropical Storm Iselle. The company will not contact customers to request personal information or direct customers to submit payments via options other than those listed on the back of the billing statement. For your safety and protection:

  • Never provide personal, confidential or financial information to an unidentified individual.
  • Ask questions or ask for proper identification. Request the individual’s name, company name, and phone number.
  • Be cautious when responding to callers from an unidentified phone number. Phone scammers want to remain anonymous.
  • Be aware that today’s technology can be used to mask the caller’s phone number and the caller ID could indicate the call is originating from Hawai‘i Electric Light, even though it is not.
  • Call Hawai‘i Electric Light customer service at (808) 969-6999 or (808) 329-3584.
  • Report any suspicious activity to local police.

“We thank the community for their patience and kind words of support as our employees worked tirelessly to restore power to our customers,” said Rhea Lee-Moku, public information officer.

Any customer still experiencing a power outage or seeing a low-hanging or downed power line, may report it by calling 969-6666. Hawai‘i Electric Light continues to proactively post outage notifications, including power restoration updates, on its Twitter account @HIElectricLight with the hashtag #BigIslandOutage.

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