Categorized | Health

Kaiser receives ‘excellent’ status from NCQA


Kaiser Permanente Hawaii has announced that it has again received an Excellent Accreditation status from the National Committee for Quality Assurance (NCQA).

This accreditation is based on patient satisfaction, service, and clinical quality measured against NCQA’s rigorous requirements and standards

“Kaiser Permanente continues to be the leader in service and quality care delivery,” said Kaiser Permanente Hawaii President Janet Liang. “NCQA Accreditation helps purchasers and consumers compare and evaluate health plans and make the best decisions for their employees and their families.”

The Excellent Accreditation status for Kaiser Permanente Hawaii means that all of its eligible health plans – commercial, Medicare, and Medicaid – are accredited with NCQA’s highest quality rating.

Kaiser Permanente Hawaii has been accredited as Excellent since NCQA first established this accreditation status in 1999 and was the first health care organization in Hawaii to be accredited by NCQA in 1995.

NCQA Health Plan Accreditation surveys include rigorous on-site and off-site evaluations of over 60 standards and selected HEDIS (Healthcare Effectiveness Data and Information Set) measures. A team of physicians and health plan experts conducts accreditation surveys.

A national oversight committee of physicians analyzes the team’s findings and assigns an accreditation level based on the performance level of each plan being evaluated to NCQA’s standards.

NCQA Accreditation not only involves a rigorous review of a health plan’s consumer protection and quality improvement systems, but also requires health plans to submit audited data on key clinical and service measures (e.g., mammography screening rates; advising smokers to quite; consumer satisfaction).

The standards are purposely set high to encourage health plans to continuously enhance their quality. No comparable evaluation exists for fee-for-service health care.

Kaiser Permanente was also the first multi-site Patient-Centered Medical Home(PCMH) health care organization in Hawaii to be recognized by NCQA.

All 16 of Kaiser Permanente’s primary care clinics in Hawaii, and their primary care providers, have received the NCQA’s Physician Practice Connections PCMH Recognition at Level 3, the highest level, for its integrated and coordinated care delivery system, which supports quality, access, continuity of care, and better patient involvement.

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