Categorized | Business

AT&T opens retail store in Kailua-Kona

(Photo courtesy of AT&T)


AT&T celebrated the opening Friday of a new 3,000 square-foot retail store in Kailua-Kona to address the growing demand for advanced wireless products and services.

The new store is located at 74-5457 Makala Blvd., Suite 100, adjacent to Target and the new McDonalds restaurant.

The new retail store features a state-of-the-art, hands-on design to engage shoppers and provide a “try before you buy” service experience.

Trained consultants will provide demonstrations of a wide range of products and services, including the Samsung Galaxy Tab, Nokia Lumia 900, AT&T Elevate Mobile Hotspot and more.

Customers can also test drive various wireless data applications, including AT&T Navigator, which provides GPS navigation with turn-by-turn directions.

“We are focused on making our customers’ in-store experience exceptional, and that begins with a convenient store location, simplistic layout and knowledgeable staff,” said Ed Maruyama, director of sales for AT&T Hawaii.

“As part of the Kailua-Kona business community, we’re always looking for new opportunities to provide an enhanced customer experience and our investment in the new retail store is just one way we’re accomplishing that,” Maruyama said. “Customers can try out our newest line-up of quick messaging devices and smartphones when they visit this new location, and we will continue in our efforts to give consumers convenient access to the latest in communications and entertainment services.”

The Kailua-Kona store is led by manager Ikaika Soo and assistant manager Fred Hirokane along with a staff of 15 employees who are trained to assist consumer and business customers with purchasing decisions, customer service and technical support.

Store hours are 9 a.m.-8 p.m. Monday through Friday, 9 a.m.-6 p.m. Saturday and 10 a.m.-5 p.m. Sunday. The phone number is 808-329-0992.

The Kailua-Kona store builds upon AT&T’s ongoing investment Hawaii. AT&T invested nearly $100 million in its Hawaii wireless and wireline networks from 2009 through 2011 with a focus on improving the company’s mobile Internet coverage and overall performance of its networks.

“Our goal is to deliver a network experience that mobilizes everything for customers,” said Tammi Terrell, vice president and general manager, AT&T. “The ongoing investment we’re making in Hawaii is designed to increase coverage and reliability, and to provide advanced services to our customers.”

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