Categorized | Business, News

AT&T has major cellphone outage in Kona Thursday (Dec 15)

By Hawaii 24/7 Staff

AT&T Wireless has confirmed to Hawaii 24/7 that a large area in Kailua-Kona is without cellphone service. We’ve had a report of service being out since at least 2 p.m. Thursday (Dec 15). AT&T Wireless reports that they were made aware of the outage at 4:05 p.m.

The outage covers a large area of Kailua-Kona with an AT&T representative saying customers would have to travel 10 miles or more out of town for service. AT&T reports that engineers are working on the problem but their estimated time of repair of 10:53 a.m. Friday (Dec 16) or possibly sooner.

AT&T services in other parts of the Big Island appear to be unaffected by the outage except for contacting people in the affected area.

If you’re having problems with your AT&T service post a comment below so we along with others can estimate how large this outage is.

UPDATE (12/15/11 at 10 p.m.)

We’ve been hearing from readers that cellphone service has been restored but may be weaker, especially if you are not closer to town. But calls are going in and out again on the network.

9 Responses to “AT&T has major cellphone outage in Kona Thursday (Dec 15)”

  1. Kate odell says:

    Out of cell phone service in the Waikoloa area of the big Island of Hawaii 30 miles north of Kona Hawaii

  2. sofia non- grata says:

    Again on July 20, 2012…”over 9,000 calls to call center”…ATT Rep.
    Also substantiated with Nextel customers…

  3. Diane Mary Stensland-Bickers says:

    haven’t had ATT cell service in Holualoa for hours now. This is really unacceptable! No response From ATT via chat either

  4. Debby Green says:

    No service in Keauhou. 3:52pm. 2/11

  5. Valerie Sanden says:

    We are out of service in Hokulia

  6. Jim kellogg says:

    I am in keauhou and my service went Down about 2 pm and is still down at 7:30pm

  7. Catherine says:

    Still no service at 9:34pm!


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