Categorized | Health

HMSA claims information online (Aug. 1)


The Hawaii Medical Service Association (HMSA) is taking a big step toward going paperless. Starting Aug. 1, routine explanation of benefit forms, known as Report to Members (RTM), will no longer be mailed to most HMSA members. RTMs can now be accessed through a ‘My Account’ online.

HMSA mails approximately 3.5 million RTMs annually. Going green will save 45,000 pounds of paper and more than $1million each year. Additionally, storing this information online increases access for HMSA members, since they can download, share or print the reports from anywhere they have an Internet connection.

“This is one of the many ways HMSA is working toward sustainability,” said Linda Katagiri, HMSA senior vice president. “We’re improving access to information, helping the environment, and cutting costs to save our members money. It’s a win-win-win situation.”

To take advantage of this great new service and enroll in HMSA’s My Account, go to, click on Register under My Account Login, and fill in the appropriate information. My Account provides access to information about benefits and health plan coverage and allows access to medical and drug claims statements.

RTMs will still be mailed for FEP, 65C Plus, Senior Connection, and QUEST members. Additionally, RTMs will also be mailed when an HMSA member sees a nonparticipating provider, a service is denied, or if paper copies are specifically requested.

To opt back into hard-copy versions of their RTMs, members can contact HMSA customer service at the phone number on the back of their HMSA card or visit the website.

HMSA is a nonprofit, mutual benefit association founded in Hawaii in 1938. It is governed by a community board of directors that includes representatives from health care, business, labor, government, education, clergy, and the community at large.

HMSA is an independent licensee of the Blue Cross and Blue Shield Association. Nationally, HMSA and 38 other Blue Cross and Blue Shield plans provide worldwide coverage to more than 100 million members.

— Find out more:

One Response to “HMSA claims information online (Aug. 1)”

  1. Melvin Gibson says:

    I dont believe this is a paper savings objective. I believe this is a ploy to avoid providing employee flex plans with the reports to members needed to file claims for flex reimbursements. I believe these reports have other claims uses as well as when negotiating with doctors, dentists, hospitals and other health facilities. The amount of these uses would easily exceed the ridiculous $1 million from saving paper.


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.


%d bloggers like this: