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Airline on-time performance up; mishandled baggage rate down

MEDIA RELEASE

The nation’s largest airlines had an on-time performance rate in 2009 that was their best since 2003, according to the Air Travel Consumer Report recently released by the U.S. Department of Transportation. In addition, the report shows that the carriers’ rate of mishandled baggage last year was the lowest recorded since 2004.

According to information filed with the Bureau of Transportation Statistics, a part of DOT’s Research and Innovative Technology Administration, the 19 carriers reporting on-time performance recorded an overall on-time arrival rate of 79.5 percent in 2009, an improvement over 2008’s rate of 76.0 and the best annual record since the 82.0 percent on-time rate of 2003.

In addition, the carriers recorded a mishandled baggage rate of 3.91 per 1,000 passengers in 2009, an improvement over 2008’s 5.26 and the best mark for a calendar year since the rate of 4.91 recorded in 2004.

The monthly report also includes data on lengthy tarmac delays, flight cancellations and the causes of flight delays by the reporting carriers, airline bumping, and consumer service, disability and discrimination complaints received by DOT’s Aviation Consumer Protection Division.

This report also includes reports of incidents involving pets traveling by air, as required to be filed by U.S. carriers.

The full report is available at http://airconsumer.dot.gov/reports/index.htm

Detailed information on flight delays is available at www.bts.gov

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